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LOGO PONTIAN DISTRICT COUNCIL SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER PELANGGAN
FOR THE PERIOD OF JUNE UNTIL DICEMBER 2017

PONTIAN DISTRICT COUNCIL
   
PROMISE COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD TOTAL SERVICES
TOTAL STANDARD COMPLIANCE % STANDARD COMPLIANCE TOTAL NON STANDARD COMPLIANCE % OF NON STANDARD COMPLIANCE
To process the issuance of licence within a day for non high-risk category from the date of receipt if the documents are complete and in accordance with the conditions. 124 98.4% 2 1.6 183
To process the issuance of licence within 14 days for high-risk category from the date of receipt if the documents are complete and in accordance with the conditions. 55 96.5% 2 3.5%
To process transfers within 7 days if the documents / payments required are complete. 420 100% - - 420
To support the issuance of a Certificate of Completion and Compliance (CCC) for housing projects, factories, shops within 2 weeks of receipt of the application form upon receiving certification from all technical agencies involved. 2 25% 6 75% 8