SENARAI BILANGAN TRANSAKSI APLIKASI ONLINE
MAJLIS DAERAH PONTIAN TAHUN 2011
Januari - Jun
Bil. | Aplikasi | Jan | % | Feb | % | Mac | % | April | % | Mei | % | Jun | % | JUMLAH |
1. | e-ADUAN | - | 0 | 11 | 13.58 | 4 | 5.63 | 4 | 6.45 | 2 | 3.64 | 1 | 1.61 | 22 |
2. | e-JAWAB | - | 0 | - | 0 | - | 0 | - | 0 | 0 | - | 8 | 12.9 | 8 |
Julai - Disember
Bil. | Aplikasi | Julai | % | Ogos | % | Sept | % | Okt | % | Nov | % | Dis | % | JUMLAH |
1. | e-ADUAN | 1 | 1.59 | - | 0 | 5 | 10.64 | - | 0 | - | - | 1 | 2.0 | 7 |
2. | e-JAWAB | 3 | 4.76 | 2 | 3.28 | 1 | 2.13 | 5 | 7.69 | 11 | 20.37 | 7 | 14.0 | 29 |
STATISTIK ADUAN AWAM MENGIKUT JENIS SALURAN
BAGI TEMPOH JANUARI – DISEMBER 2011
MAJLIS DAERAH PONTIAN
JENIS SALURAN | BULAN | JUMLAH |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
Surat | 7 | - | 4 | 1 | 4 | 5 | 7 | 7 | 2 | 10 | 1 | 7 | 55 |
E-mel | - | 11 | 4 | 4 | 2 | 1 | 1 | - | 5 | - | - | 1 | 29 |
Laman Web | - | - | - | - | - | - | - | - | - | - | - | - | - |
Portal | - | - | - | - | - | 8 | 3 | 2 | 1 | 5 | 11 | 7 | 37 |
Telefon | 24 | 33 | 33 | 25 | 24 | 29 | 23 | 28 | 20 | 29 | 23 | 22 | 313 |
Faks | - | - | - | - | - | - | - | - | - | - | - | - | - |
Kaunter Aduan Bergerak | - | 16 | - | 10 | 1 | - | - | - | - | - | - | - | 27 |
Surat Khabar | - | 3 | - | 2 | 3 | - | 1 | 4 | 2 | 2 | - | - | 17 |
SMS | - | - | - | - | - | - | - | - | - | - | - | - | - |
Urusan Bersemuka | 22 | 18 | 30 | 20 | 21 | 19 | 28 | 20 | 17 | 19 | 19 | 13 | 246 |
JUMLAH KESELURUHAN | 53 | 81 | 71 | 62 | 55 | 62 | 63 | 61 | 47 | 65 | 54 | 50 | 724 |
STATISTIK ADUAN AWAM
BAGI TEMPOH JANUARI – SEPTEMBER 2011
MAJLIS DAERAH PONTIAN
PERKARA | Jan | Feb | Mac | April | Mei | Jun | Julai | Ogos | Sept |
Aduan diterima | 53 | 81 | 71 | 62 | 55 | 62 | 63 | 61 | 47 |
Aduan telah diambil tindakan | 53 | 81 | 71 | 62 | 55 | 62 | 63 | 60 | 28 |
Aduan belum selesai | - | - | - | - | - | - | - | 1 | 19 |
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