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LOGO PONTIAN DISTRICT COUNCIL SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER
FOR THE PERIOD OF JANUARY UNTIL APRILE 2017
PONTIAN DISTRICT COUNCIL
   
PROMISE COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD TOTAL SERVICES
TOTAL STANDARD COMPLIANCE D % STANDARD COMPLIANCE TOTAL NON STANDARD COMPLIANCE % OF NON STANDARD COMPLIANCE
To ensure that property tax bills are sent to tax payers no later than within 3 weeks after the commencement of each term. 27,600 100% - -  
To process each claim bills efficiently, quickly and fairly within 14 working days provided that all documents are completed as required. Any delays and difficulties in service, we will notify with valid reasons and promise to solve the matter within a short time. 644 92.66% 51 7.34% 695