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SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER
FOR THE PERIOD OF JUNE UNTIL DICEMBER 2020
PONTIAN MUNICIPAL COUNCIL
   
PROMISE COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD TOTAL SERVICES
TOTAL STANDARD COMPLIANCE D % STANDARD COMPLIANCE TOTAL NON STANDARD COMPLIANCE % OF NON STANDARD COMPLIANCE
Ensure property tax bills are sent to taxpayers no later than 3 weeks after the start of each term.. 31,616 100 - - 31,616
Process each claim bills efficiently, quickly and fairly within 14 days provided all documents are complete as required. Any delays and difficulties in the service, we will inform with reasonable reasons and promise to resolve promptly. 631 100 - - 631